Accessibility statement

This accessibility statement applies to the City of Helsinki Cleaning plans Helsinki website. The site address is

The goal of the city

In the accessibility of digital services, Helsinki's goal is to aim for at least AA or better according to the WCAG guidelines level, if reasonably possible.

Compliance situation

This website meets the critical requirements set by law accessibility requirements according to WCAG 2.1 level AA.

Preparation of an accessibility report

This leaflet was prepared on 04.10.2021 and has been updated 27.10.2021

Assessment of accessibility

The City of Helsinki has been followed in assessing accessibility work instructions and methods that seek to secure the site accessibility at all stages of the work.

Availability has been verified by an external expert as an audit and self-assessment. Accessibility is checked using programmatic accessibility checking; and manual review of the site and content. Assessment tools the deficiencies reported have been inspected and, if necessary, rectified.

The external expert audit has been performed by Unicus Oy.

Updating the reachability statement

The accessibility of the site is ensured by constant monitoring as technology or content changes and periodically amendment. This brochure will be updated with site changes and accessibility checks.

Feedback and contact information

Responsible for the accessibility of the site
Urban environment sector
City of Helsinki

Reporting of inaccessible content

However, if the user feels that the accessibility requirements are not met, this can be reported by e-mail or by using the feedback form at

Requesting information in an accessible format

If the user does not feel that he or she is receiving the content of the website in an accessible format, the user can request this information by e-mail or by using the feedback form The aim is to respond to the inquiry within a reasonable time.

Legal protection of accessibility, Enforcement procedure

If a person feels that his or her report or inquiry has not been answered or the response is unsatisfactory, the matter may be reported to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains exactly how the matter is handled.

Southern Finland Regional State Administrative Agency
Accessibility Control Unit
0295 016 000

City of Helsinki and accessibility

The city is promoting the accessibility of digital services by harmonizing publishing work and providing accessibility-focused training for its staff.

The level of accessibility of the sites is constantly monitored during the maintenance of the sites. Deficiencies will be addressed immediately. The necessary changes will be made as soon as possible.

People with disabilities and assistive technology users

The city provides advice and support to users with disabilities and assistive technologies. Support is available from the counseling pages listed on the city's website and from the telephone counseling service.

Acceptance of the accessibility statement

This report was approved on 28.10.2021
Urban environment sector
City of Helsinki